Sugar Developers Guide

Start with a specific workflow that is repetitive, time-consuming, or information-heavy. Define who benefits, what should improve, and how success will be measured.

Decide what AI may suggest or complete, where a person must review, and how users can correct, override, or escalate the result.

Use only the relevant Sugar data, respect teams, roles, and permissions, and account for missing or outdated information.

Test with realistic records and edge cases. Measure usefulness, accuracy, time saved, and the situations where the feature needs improvement.

Begin with a focused use case, observe its behavior, gather feedback, and expand only after the feature earns trust. Always provide a fallback when AI is unavailable.